1. Returns
• Once an order is placed, we assume the customer agrees to our terms and conditions.
• Due to hygiene and product integrity concerns, returns, exchanges, or alterations are not offered under any circumstances.
2. Shipping Costs
• Shipping charges for domestic orders will be calculated based on the weight and volume of the order at checkout.
Shipping and Delivery
1. Order Placement
• Customers can place orders directly through our website and complete their purchase through our secure online payment gateway.
2. Processing Time
• Mr. Klenz begins order processing which includes order verification, quality check, packing, and dispatch.
• Processing usually takes 7–12 business days from the date of confirmed payment.
• For express delivery, Mr. Klenz will prioritize dispatch to match the promised delivery timeframe.
3. Delivery Partner
• After processing, the order is handed over to our trusted courier partners within the stated processing window.
4. Delivery Timeline
• Domestic delivery usually takes 2–5 business days, depending on your location within India.
• Once handed over, Mr. Klenz is not responsible for delays or issues arising during courier transit.
5. Shipping Confirmation
• A confirmation email, including tracking details, will be sent to the customer once the package has been dispatched.